Privacy Policy

Information We Collect

Personal Information You Provide

When you sign up for our trading psychology resources or contact us, we collect basic information to serve you better. This includes your name, email address, and phone number if you choose to provide it. We also gather details about your trading experience level to tailor content appropriately.

Automatically Collected Data

Our platform automatically logs certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve user experience and troubleshoot technical issues.

How We Use Your Information

We process your data for specific, legitimate reasons. Primarily, we use it to deliver our trading psychology educational content and respond to your inquiries. Your information helps us understand what resources are most valuable and where we should focus our efforts.

• Providing access to educational materials and resources
• Sending important updates about our services and content
• Analyzing platform usage to improve functionality
• Responding to support requests and questions
• Complying with legal obligations under Taiwan law
• Protecting against fraudulent or unauthorized access

Data Sharing and Third Parties

Sometimes we work with trusted service providers to deliver our platform. These partners might include email service providers, analytics tools, or hosting services. They only access data necessary for their specific function and are bound by confidentiality agreements.

Service Providers We Work With

Our email communications go through professional email service platforms. Website analytics help us understand user behavior without identifying individuals. Payment processors handle financial transactions securely if you purchase premium resources. Each provider has been vetted for data protection standards.

Legal Requirements

We may disclose information when required by Taiwan law enforcement, court orders, or regulatory bodies. This happens rarely and only when legally mandated. We'll notify you of such requests unless prohibited by law.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you several rights regarding your information. You can exercise these rights by contacting us directly. We'll respond to requests within the timeframes required by law.

• Access: Request a copy of all personal data we hold about you
• Correction: Update or fix inaccurate information in your account
• Deletion: Request removal of your data when it's no longer needed
• Processing Restriction: Ask us to temporarily stop using certain data
• Objection: Oppose specific processing activities
• Portability: Receive your data in a standard format

To exercise any of these rights, send a detailed request to our contact email. We'll verify your identity and process legitimate requests within 30 days. Some requests may take longer if they're complex or numerous.

Data Security Measures

We've implemented multiple security layers to protect your information. Our servers use industry-standard encryption protocols. Access to personal data is restricted to authorized personnel who need it for their work. Regular security audits help us identify and address potential vulnerabilities.

Technical Safeguards

All data transmission happens over encrypted connections. We use firewalls and intrusion detection systems to monitor for unauthorized access attempts. Regular backups ensure data recovery capability in case of system failures.

Organizational Measures

Our team receives regular training on data protection practices. We maintain strict access controls and audit trails. Any suspected security incidents trigger immediate investigation and notification procedures as required by Taiwan regulations.

Cookies and Tracking Technologies

Our website uses cookies to remember your preferences and analyze site traffic. These small files sit on your device and help us provide a better experience. You can control cookie settings through your browser, though some features may not work properly without them.

Types of Cookies We Use

• Essential cookies for basic site functionality
• Performance cookies to understand how visitors use our site
• Functional cookies to remember your preferences

We don't use advertising cookies or share cookie data with advertisers. Analytics cookies help us see which content resonates with users, but this data is aggregated and anonymized.

Data Retention and Deletion

We keep your information only as long as necessary for the purposes outlined in this policy. Different data types have different retention periods based on legal requirements and business needs. Once retention periods expire, we securely delete or anonymize the data.

Deletion Process

When you request account deletion, we remove your personal information within 30 days. Some data may be retained longer if required by Taiwan law for tax, accounting, or legal purposes. Anonymized data used for statistical analysis doesn't contain personally identifiable information.

International Data Transfers

While we primarily operate in Taiwan, some service providers may process data in other countries. We ensure these transfers comply with Taiwan's data protection requirements and use appropriate safeguards like standard contractual clauses or adequacy decisions.

Any international transfer receives the same level of protection required under Taiwan law. We regularly review our providers' data protection practices to maintain compliance.

Children's Privacy

Our services target adult traders and investors. We don't knowingly collect information from individuals under 18 years old. If we discover that a minor has provided personal information, we'll delete it promptly. Parents or guardians who believe their child has shared information with us should contact us immediately.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When significant changes occur, we'll notify active users via email or prominent website notice. The date at the top shows when we last revised this document.

Continuing to use our services after policy changes means you accept the updated terms. We recommend reviewing this page occasionally to stay informed about how we protect your information.

Complaints and Regulatory Authority

If you're unsatisfied with how we handle your data, you have the right to file a complaint with Taiwan's National Development Council, which oversees personal data protection. We prefer to resolve concerns directly though, so please contact us first.

We take all privacy concerns seriously and investigate complaints thoroughly. Most issues can be resolved through direct communication with our team.